MOCO DOES WARRANTY WORK WHEN THE BIKE'S WARRANTY IS UP???

[FLTRI]

Has anyone experienced the MOCO taking care of a running issue or failure after the bike is out of warranty???
Bob

[panheaddreamer58]

I bought a new 1998 FLSTC in 98 and about 2-3 months (I think) after warranty was out, the speedo when up in smoke. They replaced it with no charge!  Jim 

[Eccool]

Nope.  I have an 04 Sportster, dealer kept telling me I was overfilling the oil tank.  About 2 weeks after it's out of warranty, dealer tells me I have a crack in the oil tank.  I called Harley, they said there's nothing they can do about it. 

[kybagger]

Yes.
I had a 90 springer. If u remember those motors had a problem with the cases cracking, the bike had well over the 12000 miles at the time as the warrenty them was a standard 12/12. Took the bike in to the dealer and the service tech was able to get the cases and labor replaced. cost me $00. but that was at a different time .

[panheaddreamer58]

I believe its up to the dealer, which is how it is about everwhere. I own auto parts store and its up to me on warranties and the warehouse will back me.   Jim 

[Evo160K]

Several times!  I've realized if I'm reasonable and considerate with my dealer, he can help make it happen.  My experience with our dealer and the moco on warranty matters has been exceptional.

[Rags722]

Just keep in mind, depending on your dealer the same repair can go several ways.  If your dealer really likes you and is willing to stand up to the MOCO, they may push to have an out of warranty repair done at no cost.  If you have been a PITA customer or flaunt using them to get part numbers and then order on-line to get a better price, they may just tell you there is nothing they can do for you.
If there is a "silent" recall on something, you may find it is covered long out of warranty.
Ditto on "good will" repairs on something they know they got wrong ( like the early TC cam bearings where they extended the warranty for a while)
And, if it is EMISSIONS related, just because your standard warranty is just a memory in the mirror it may be covered for something like 7 years.  Case in point was the electronics module in my FXR went bad years ago, well beyond the warranty period.  Dealer fixed it and charged me for the repair (new module).  Someone mentioned it should have been covered under the Emissions law.  I called the mothership because I hated arguing with the dealer and explained the situation.  About a week later I got a check in the mail from the dealer covering the original bill.  No letter explaining what it was for (typical) but at least it was covered.

EDIT:  Just found this on-line.  I'm not sure how current it is or how it applies to M/C's but as you can see the Feds do mandate longer warranty periods for some emissions components:
There are three specified major emission control components,
covered for the first 8 years or 80,000 miles of vehicle use on 1995
and newer vehicles:

          * Catalytic converters.

          * The electronic emissions control unit or computer (ECU).

          * The onboard emissions diagnostic device or computer (OBD).

[Dennis The Menace]

Up to the dealer.  I would expect if you have an open issue and end of warranty hits, they wont leave you in the cold.  If they did, I would complain to MoCo.

Same thing happened to me ona car, but dealer said they would take care of it until its fixed, period.  And, 2 months after warranty expiration, they had it fixed and no cost to me (other than back and forth to their shop).  I would expect same from any company.

[TXP]

Keep in mind if your Dealer is in good standing has completed a warranty certification course and maintains a high accurracy rate, the MoCo issues that Dealer a Dealer Approved Goodwill budget. It is not huge and we can't cover just anything, but we do have some leeway. Basically, if its the right thing to do, do the right thing. At least if it fits the criteria. Most will be willing to help if you are reasonable. Just a hint, if you want help you are not really entitled too, warranty is two years, not two years and a day, try being nice and being reasonable with your Service Mgr. He's human too and if you come at him like a charging bull moose,,,well your chances get slimmer. Human nature applies to everyone, even service guys.

[wingie]

It was a long time ago, I bought my 91 and after 3 months and 3000 miles I shattered my leg. By the time I Healed enough to ride again the  12/12 warrenty was up. The 91 ate iit's throwout bearing . The dealer gave me a name of a person at HD, I called him and he Oked fixing it under warrenty. Like the other positive posts, it is up to the dealer.  wingie

[hd06myway]

If it's a "silent" recall situation, like leaking cases back in the late 80's early 90's.  My 1989 Evo at the time started leaking crank case oil into the primary, in 1994, the MOCO covered the cost of new cases and labor, didn't cost me a dime, just a few weeks of down time waiting for the new cases to come in.

[Ed Y]

I know of 3 or 4 instances around this area where a local dealer used the "goodwill" approach to repair a problem for a bike out of warranty. As mentioned above, depends on the dealer.

[Sc00ter]

I've never taken any bike in for any mechanical or electrical warranty issues after the warranty period...but my dealer did get a set of wheels replaced on a 2004 Screamin Eagle Electra Glide due to the chrome peeling off - over a year after the warranty expired....

[tomcat64]

Keep in mind if your Dealer is in good standing has completed a warranty certification course and maintains a high accurracy rate, the MoCo issues that Dealer a Dealer Approved Goodwill budget. It is not huge and we can't cover just anything, but we do have some leeway. Basically, if its the right thing to do, do the right thing. At least if it fits the criteria. Most will be willing to help if you are reasonable. Just a hint, if you want help you are not really entitled too, warranty is two years, not two years and a day, try being nice and being reasonable with your Service Mgr. He's human too and if you come at him like a charging bull moose,,,well your chances get slimmer. Human nature applies to everyone, even service guys.

  100%..

t-c

[harleyjt]

I had a 95 Ultra that needed an ignition switch replaced when it was about a year and a half out of warranty.  They bought it parts and labor, at no cost to me.  I was travelling at the time and happened to land in a great dealership that had the part and took care of travelers - Roanoke Valley HD in Roanoke VA.  If you remember, those earlier bikes with the older fairing were a pita to change the switch - about a 5 hr job.  Anyway,  it made sense.  The company knew there was a problem, and they stood behind it.  I suspect it also had something to do with the fact that they knew there was a recall brewing on the issue, so its easier on them to pay for it up front than have me pay for it at retail rates, and then issue a reimbursement once the recall hit. 

I also agree that a lot has to do with how you present yourself and your bike when looking for help.  If you've never spent money at the dealer, if you are an azz, if the bike has obviously been abused or not maintained, then you may not get much help.  But for someone who presents himself in a professional manner, has maintained the bike, spends some cash at the dealership, and maybe has bought more than one bike in the past at the dealer - he stands a pretty good chance of getting some help.
jt

[timtoolman]

Ive had the dealer do a "good faith " repair on a out of warranty item

[quikbike]

Couldn't get mine to do Warranty work during the warranty period......so no

[jaw65]

( like the early TC cam bearings where they extended the warranty for a while)
I bought a 99 RoadKing in 2009  was talking to my local dealer about the cam bearings, long story short i paid for the labor and HD paid for the parts, saved me around $600.00.